How can we help you?
Answers to the questions we hear most — and a direct line to our team when you need a human.
Frequently asked questions
Sign in and open Orders from your account menu. Each order shows a live tracking timeline from confirmation to delivery, with courier updates as they happen.
You can cancel an order while it is still in the Confirmed or Processing stage from the order details page. Once it has been handed to the courier, it can no longer be changed, but you can request a return after delivery.
We're sorry! Open the order, tap Request return, choose 'Wrong item received' as the reason, and upload a photo. We'll arrange a collection and send the correct item or a full refund.
Still need a hand?
Our customer care team is based in Harare and answers every message personally. Include your order number if you have one — it helps us help you faster.